Ordering
How do I place an order? +
Add products to your cart, tap Proceed to checkout, enter your name, mobile number and full address, and press Place order. You can order as a guest or log in to keep all your orders in one place.
Can I buy from several stores in one order? +
Yes. Your cart can hold products from many stores. Each store packs and ships its own package, so you may receive them separately and on different days.
Do I need an account? +
No — guest checkout is available. With a free account you can track all orders, save a wishlist and review products after delivery.
Payment
How does Cash on Delivery work? +
You pay the full order amount in cash to the rider when your parcel arrives. Please keep the exact amount ready. There is nothing to pay online.
Is there a limit on COD orders? +
Cash on Delivery is available for orders up to Rs. 500,000.
Will online payments be available? +
Card, JazzCash and Easypaisa payments are planned. For now all orders are Cash on Delivery.
Delivery & tracking
How long does delivery take? +
Usually 3–5 working days after the seller confirms your order. Remote areas may take a little longer. See Delivery & COD.
How much is delivery? +
A delivery fee of Rs. 150 applies per store package, and delivery is free on orders over Rs. 3,000. The exact amount is shown before you place your order.
How do I track my order? +
Open My Orders, or use Track Order with your order number and mobile number. Each package shows Placed → Confirmed → Packed → Shipped → Delivered.
Why did the seller call me? +
Sellers confirm Cash on Delivery orders by phone before packing them. Please answer so your order isn't delayed.
Cancellations & returns
Can I cancel my order? +
Yes, from your order page — as long as the seller hasn't packed or shipped it yet. After that, please refuse the parcel or contact support.
What if my item is damaged or wrong? +
Contact us within 7 days of delivery with your order number and photos. See Returns & Refunds.
Account & reviews
I forgot my password. +
Contact support on WhatsApp from your registered number and we'll help you reset it.
How do I write a review? +
After your order is delivered, open it from My Orders and tap Write a review. Only verified buyers can review.
Didn't find your answer? Contact our support team.