Ordering
How do I place an order? +
Add products to your cart, tap Proceed to checkout, enter your name, mobile number and full address, and press Place order. You can order as a guest or log in to keep all your orders in one place.
Can I buy from several stores in one order? +
Yes. Your cart can hold products from many stores. Each store packs and ships its own package, so you may receive them separately and on different days.
Do I need an account? +
No — guest checkout is available. With a free account you can track all orders, save a wishlist and review products after delivery.
Payment
How does Cash on Delivery work? +
You pay the full order amount in cash to the rider when your parcel arrives. Please keep the exact amount ready. There is nothing to pay online.
Is there a limit on COD orders? +
Cash on Delivery is available for orders up to Rs. 500,000.
Will online payments be available? +
Card, JazzCash and Easypaisa payments are planned. For now all orders are Cash on Delivery.
Delivery & tracking
How long does delivery take? +
Usually 3–5 working days after the seller confirms your order. Remote areas may take a little longer. See Delivery & COD.
How much is delivery? +
Each seller sets the delivery charge for their products — many offer free delivery. It is shown on every product and in your cart, charged once per store parcel, and the exact amount is shown before you place your order.
How do I track my order? +
Open My Orders, or use Track Order with your order number and mobile number. Each package shows Placed → Confirmed → Packed → Shipped → Delivered.
Why did the seller call me? +
Sellers confirm Cash on Delivery orders by phone before packing them. Please answer so your order isn't delayed.
Cancellations & returns
Can I cancel my order? +
Yes, from your order page — as long as the seller hasn't packed or shipped it yet. After that, please refuse the parcel or contact support.
What if my item is damaged or wrong? +
Contact us within 7 days of delivery with your order number and photos. See Returns & Refunds.
Account & reviews
I forgot my password. +
Contact support on WhatsApp from your registered number and we'll help you reset it.
How do I write a review? +
After your order is delivered, open it from My Orders and tap Write a review. Only verified buyers can review.
Didn't find your answer? Contact our support team.