When can I return an item?
You can request a return within 7 days of delivery if:
- the item is damaged or broken on arrival;
- you received the wrong item (different product, size or colour);
- the item is faulty or not working;
- the item is clearly different from its description or photos;
- parts or accessories listed in the description are missing.
Items that can't be returned
- Items that have been used, washed, altered or damaged after delivery.
- Personal-care and hygiene products once opened (cosmetics, perfumes, undergarments).
- Items returned without their original packaging, tags or accessories.
- Change-of-mind returns, unless the seller's store page says they accept them.
How to request a return
- Open the order on your order page (or My orders) and press Return or refund next to the delivered item, within 7 days of delivery.
- Choose the reason, add clear photos (required for damaged, wrong, faulty or not-as-described items) and say whether you want a refund or a replacement.
- The seller answers, usually within 2 working days. You get an email at every step.
- Once approved, pack the item with all accessories and send it to the seller's address shown on your order page.
- If the seller rejects your request or does not answer for 3 days, press Ask support to review and our team makes the final decision.
Need help? WhatsApp +92 320 5355399 or email hello@pakistanibazaar.pk with your order number.
Refunds
As orders are paid in cash, approved refunds are sent by bank transfer, JazzCash or Easypaisa to an account in your name, normally within 5–7 working days after the returned item is received and checked. Where available, you may choose a replacement instead of a refund.
If the return is because of our or the seller's mistake (wrong, damaged or faulty item), the delivery charge is refunded too.
Cancelled orders
Orders cancelled before delivery are never charged — you only pay on delivery. You can cancel from your order page until the seller packs it.
Each seller may offer a longer warranty on some products (for example electronics). Warranty terms are shown in the product description.
Last updated: September 2026